Bob is chief operating officer and co-founder of Mariner. Prior to joining the Mariner team, Bob held a variety of senior positions with NBTel and Aliant Telecom, including VP, Broadband Engineering, VP, Engineering and VP, Technical Solutions and Support.
Bob’s expertise spans the full range of IP and broadband networking applications and technologies. In addition to leading Aliant Telecom’s Broadband infrastructure deployment, Bob directed the development of industry-first IP applications, including IP Centrex, TV on the PC and the world’s first IP TV service to deliver multiple MPEG TV streams on DSL technology. Bob has also led the technology development and implementation of self service and service improvement software and tools for both HSI and IP TV. Bob was instrumental in establishing NBTel as the first Canadian telephone company to provide internet service, and he led the technology strategy to deliver a widely respected contact center program which delivered over 10,000 seats of agent technology to world-leading contact center operators, including Fortune 500 clients.
As COO for Mariner, Bob continues to demonstrate innovation in advanced technology management and operations, and triple play IP applications including IP video. Bob is a director of Mariner and serves as a volunteer mentor with the Wallace McCain Institute, Propel ICT and the UNBSJ MBA program. Bob’s educational background includes a Diploma in Communications Electronics, and numerous advanced technology management, product development and leadership studies.