Introducing XpertVu@care
Posted on February 1, 2016 in Mariner xVu
XpertVu@care is a new product built specifically for Tier 1 Customer Care to simplify call handling and improve truck roll efficiency
When taking a call from an IP Video consumer, care agents will be able to answer quickly and with confidence to a myriad of QoE, customer-impacting solutions.
What’s New?
- Network Signature
Instantly detects if caller has recently experienced network QoE issues - Channel Signature
Instantly detects if caller has recently experienced channel QoE issues - STB Alarm Signature
Instantly detects if caller has defective STB that explain QoE issues
XpertVu@care is Tailored for the Modern Operator
In an environment that is complex, crowded and unique we introduce our product that, from start to finish, is built to solve specific problems.
- Improve first call resolution, customer satisfaction and net promoter score
- Reduce average handle time, speculative dispatches and ‘no fault found’ equipment swaps
- Purpose-built OPEX buster
