Key Factor of NPS
In-home streaming is dependent on Wi-Fi. Controlling a key factor in customer satisfaction is where WaveGuide provides insight previously not available. Integrating the AP provides continual monitoring of quality of service.
- Certiﬁcation of Wi-Fi coverage
- Birth certiﬁcate of installation
- Back-end reporting for metrics
Upselling & Business
Improved Wi-Fi creates conﬁdence in the customer to stream more high value content. WaveGuide backend integration provides the ability to strategically improve service for competitive insight.
- Competitive insights on user base
- Adoption trend for high speed services
- Customer agent guidance
By way of a proper and more complete and competitive service installation – and a faster more reliable workﬂow process – WaveGuide makes Wi-Fi commissioning efficient and cost effective.
- Reduced time to install/troubleshoot
- Reduction in customer calls and truck rolls
- Prevent churn through higher customer satisfaction
WaveGuide checks for interference, congestion and signal strength coverage around the home and ﬁnds the best location for AP placement.
A guided drill-down approach that leaves little to no interpretation of the results by the service technicians. Intuitive user interface makes the process easy.
Intelligent algorithms analyze the current conﬁguration against ever changing environmental factors and interferences to recommend optimal conﬁguration.
Taking dynamic configuration optimization one step further, WaveGuide integrates to the configuration management service to automatically make changes to the AP.
Certiﬁcation process and data collected is pushed to a central repository and can be accessed by field technicians, care and operations groups.
Integration into the Mariner xVu platform allows for simple and scalable interface for the automated data collection and correlated reporting with other devices.