SAINT JOHN, New Brunswick, Canada — Mariner xVu™ today announces XpertVu for Wi-Fi, a service assurance solution enabling service providers to entertain their customers with the best in-home Wi-Fi experience from day one. XpertVu for Wi-Fi enables complete visibility and control of the set-up, speed and reliability of the end consumer’s Wi-Fi experience.
“Wi-Fi has become the primary source of internet connectivity in the home with exponential growth in the number and type of devices connected every day,” explains Marc Savoie, president of Mariner xVu. “While this brings a host of opportunities, the stakes are extremely high for service providers when their customer’s Wi-Fi experience is lacking.”
Addressing the complex challenges of the in-home Wi-Fi experience, XpertVu for Wi-Fi offers a powerful certification and performance monitoring solution-set built exclusively for a service provider’s enterprise environment.
“When field teams are empowered with tools to ensure ‘first-time right’ Wi-Fi installs, certification and compliance, the end consumer’s experience is improved from day one,” says Mariner xVu Product Manager, Luc Comeau.
In addition to a robust field toolkit and workflows to optimize installation, XpertVu for Wi-Fi provides continuous monitoring, triggering alarms on poor service conditions. Additional functionality such as remote troubleshooting and assurance analytics benefit stakeholders across an organization to ensure service standards such as Quality of Experience (QoE) without dispatching technicians to the home.
“With this solution, Mariner is enabling service providers to differentiate the value proposition of their Wi-Fi offerings beyond a speed rating. Working with Tier 1 operators, we have proven that this solution has ability to positively affect Net Promoter Scores (NPS) as a result of a better Wi-Fi experience from day one,” says Savoie.
XpertVu for Wi-Fi has been designed to complement existing hardware and software investments. For advanced capabilities, available integrations include various ACS (Auto Configuration Vendors) systems, gateway, set-top-box providers, Wi-Fi mesh extenders and Workflow Engines (WFE).
More information about XpertVu for Wi-Fi is available at www.marinerxvu.com
About Mariner xVu
Mariner xVu™ delivers better customer experience through service assurance automation. The company’s multi-award-winning software helps service providers centrally manage the complexity required to deliver new entertainment and broadband internet services with immediate visibility into the subscriber experience — anywhere. xVu builds a real-time view of events, enabling a higher net promotor score, reduced churn, and lower OPEX. More information is available at www.marinerxvu.com.